March 17, 2025
Imagine you and your team arriving at work, ready to tackle the day's tasks, when suddenly the Internet goes down. Emails stop working, and productivity comes to a standstill. What would you do? For most businesses, when the Internet goes down, operations cease, leading to thousands in lost productivity and sales. Consider the MGM data breach over the summer: electronic room keys failed, casinos shut down, and online restaurant reservations were unavailable. That downtime cost MGM millions.
But downtime is just one way inadequate IT support can hinder your business. Add in ongoing frustrations like forgotten passwords, malware infections, or issues accessing shared files, and inefficiencies can quickly pile up.
Too often, business owners find themselves spending significant amounts on IT support that struggles to resolve even the simplest problems. These so-called "IT experts," who promise top-notch service at low prices, frequently spend more time waiting for you to report issues than proactively addressing them.
You shouldn't have to endure tech headaches and reactive IT support that only responds after problems arise. It's time to demand better and eliminate tech issues before they occur.
To assist you, we've created a checklist of essential standards that anyone managing your network should meet. Evaluate how your current provider measures up:
- Do they answer their phone live and respond to emergencies within a set timeframe? In a crisis, waiting on hold or leaving voicemails is not an option.
- Are they easily reachable and responsive for non-emergencies, providing responses within an hour? Everyday tech issues shouldn't leave your team in limbo.
- Do they proactively monitor, patch, and update your network's critical security settings? If you're unsure whether this happens daily, weekly, or at all, you may be at risk.
- Do they provide proof that all your data is being backed up, including laptops and devices? A reliable IT provider ensures nothing falls through the cracks.
- Do they meet with you at least quarterly to review projects, performance, and improvements? Effective IT support doesn't just fix problems; it helps you plan for the future.
- Do their invoices clearly explain what you're paying for? No one likes surprises, especially regarding billing.
- Do they communicate in plain language rather than technical jargon and take time to answer your questions? You shouldn't need a translator to understand your IT provider.
- Do they proactively discuss cybersecurity, recommend solutions, and offer employee training? Cybersecurity is essential, and employee education is a critical defense layer.
- Have they provided you with complete network documentation, including admin passwords? If they're withholding critical information, that's a significant red flag.
- Do their technicians arrive on time, dress professionally, and leave you feeling confident after every interaction? Professionalism matters; if you feel uneasy every time you call, it's time for a change.
Bonus Points: Is Your IT Provider Going Above And Beyond?
- Do they conduct regular disaster recovery drills to ensure your backups actually work? A backup is worthless if it fails when you need it most.
- Are they assisting you in planning for scalable growth with technology that evolves alongside your business? The right IT partner ensures your systems grow with your company.
- Do they offer advanced cybersecurity tools, such as endpoint detection and AI-driven monitoring? Cyber threats are constantly evolving; your protection should be as well.
- Do they track and optimize your network's performance to prevent bottlenecks and downtime? Efficiency is crucial in today's competitive landscape.
Time To Raise The Bar
If your current IT provider doesn't meet these standards, you're likely paying for subpar service, which could put your business at risk. From security vulnerabilities to lost productivity, inadequate IT support is more than just an inconvenience; it's a liability.
Don't settle for anything less than a partner who prioritizes your business's success.
Schedule a free 15-Minute Discovery Call today to see how we can eliminate your tech headaches and ensure your
business runs smoothly. Click
here to schedule now or call us at 214-845-8198 to get started.
Let's make tech problems a thing of
the past.
